What It Does
TextIt is a no-code chatbot and messaging platform for building interactive communication workflows across channels such as WhatsApp, Facebook, SMS, and other supported services.
Its core audience includes organizations that need to automate messaging, manage contacts, run campaigns, and transfer conversations from bots to human agents.
A typical workflow can start with a customer sending a message through WhatsApp or SMS, move through a drag-and-drop Flow that collects information or provides responses, update the contact record, trigger a notification or follow-up, and hand the conversation to a human through the ticketing functionality when needed.
Quick Verdict
- Best for: Building multi-channel automated messaging workflows without coding
- Skip if: You need a highly specialized chatbot platform beyond its documented messaging workflow features
- Key Advantage: No-code flows across multiple messaging channels
- Top Alternative: Twilio
At a Glance
| Feature | Details |
|---|---|
| Category | No-code chatbot and messaging automation |
| Pricing Model | Paid with free trial |
| Free Tier | Free Trial Only |
| Platform | Web |
| API | Not specified |
| Primary Strength | Multi-channel no-code messaging automation |
| Scale | Supports projects with 100,000+ messaged contacts |
Pricing & Plans
- Free Trial: $0, with up to 100 contacts and access to explore TextIt’s features before switching to a paid account.
- Paid: $25/month, including 1,000 messaged contacts, unlimited messages, 200 flows, 200 groups, 200 campaigns, 10 channels, 10 integrations, and 10 user logins.
- Additional contacts: Messaged contacts beyond the included 1,000 are charged at $0.01 per contact per month.
- Large projects: TextIt offers custom arrangements for projects with 100,000+ messaged contacts.
- Nonprofits: Discounts are available for registered nonprofit organizations.
Note: Prices and plan limits may change. Check the official website for current pricing.
Key Features
- Drag-and-drop Flow Designer creates chatbots without requiring code.
- Contact Database stores custom fields and tracks contact activity.
- Campaigns automate ongoing customer or participant engagement.
- Omni-channel support connects workflows across WhatsApp, Facebook, SMS, and more.
- Tickets allow chatbot conversations to transfer to human agents.
- Integrations include Zapier, Wit.ai, and custom webhooks.
Best For
- Automating customer conversations across WhatsApp, SMS, and social channels
- Building no-code conversational workflows for operational processes
- Managing contact information and activity within messaging campaigns
- Automating follow-ups and notifications from chatbot flows
- Scaling messaging programs involving large contact populations
Pros & Cons
Pros:
- Supports chatbot creation without coding through drag-and-drop flows.
- Combines contact management, campaigns, messaging, and human hand-off.
- Supports multiple messaging channels from a unified workflow.
- Pricing includes unlimited messages on the documented paid plan.
Cons:
- The standard paid plan limits users to 10 channels and 10 integrations.
- The free option is a trial rather than a permanent free tier.
- API availability is not specified in the provided pricing and product information.
Alternatives & Comparisons
| Alternative | Best For | Key Difference vs. This Tool |
|---|---|---|
| Twilio | Developer-led communications infrastructure | More developer/API-oriented communications tooling |
| ManyChat | Marketing-focused social messaging automation | More focused on social-media marketing automation |
| Intercom | Customer support and conversational engagement | Broader customer-support platform with a different product focus |
TextIt fits the market as a no-code, multi-channel messaging automation platform that combines conversational flows with contacts, campaigns, and human hand-off. Choose TextIt when you want to build and operate messaging workflows across several channels without making coding the center of the workflow.
Frequently Asked Questions
Does TextIt support WhatsApp and SMS?
Yes. TextIt lists WhatsApp and SMS among its supported messaging channels, alongside Facebook and several other services.
Can TextIt hand conversations to human agents?
Yes. Its Tickets feature allows a chatbot to hand a conversation off to a human.
Does TextIt require coding?
TextIt’s Flow Designer is designed to let users create chatbots through drag-and-drop without writing code.
How does TextIt charge for contacts?
TextIt bills based on messaged contacts, meaning contacts that send or receive a message or IVR call during the billing period. Contacts that are stored but not actively messaged are not billed.
Can TextIt handle large messaging projects?
Yes. TextIt states that its infrastructure is designed to scale to millions of contacts and provides custom arrangements for projects with 100,000+ messaged contacts.
ToolsPedia Rating
- Performance & Speed: 4.0/5.0
- Ease of Setup: 4.5/5.0
- Feature Depth: 4.2/5.0
- Value for Price: 4.3/5.0
- ToolsPedia Score: 4.3/5.0
Final Thoughts
TextIt is a strong fit for organizations that need no-code messaging automation across multiple communication channels, particularly when contact management, campaigns, and human hand-off are part of the same workflow. Its $25/month plan combines unlimited messaging with substantial workflow and account allowances, while larger projects can use custom arrangements. Start with the 100-contact free trial to determine whether its Flow Designer and supported channels match your workflow.
