What It Does:
Richpanel is an AI-first customer service platform designed to cut support costs, boost agent productivity, and delight customers.
It combines self-service, AI automation, and integrated helpdesk tools to streamline customer support for SaaS and e-commerce businesses.
With Richpanel, companies can resolve issues faster, reduce ticket volume, and provide a seamless experience across all channels.
Key Features:
- AI-Powered Self-Service: Let customers solve common issues 24/7 via an intuitive portal.
- AI Assistant for Agents: Suggests responses, automates repetitive tasks, and improves agent efficiency.
- Social Media AI Moderator: Monitors and responds to customer queries on social platforms.
- Multi-Channel Inbox: Manage all support channels from one centralized dashboard.
- Analytics & Reporting: Track CSAT, team performance, revenue from support, and self-service effectiveness.
- White-Glove Migration: Hassle-free switch from Zendesk, Gorgias, or other platforms.
- Automation & AI Success Kit: Guarantees 30% ticket reduction and cost savings within 60 days.
- Integrations & Customizations: Works with Shopify, CRMs, and other tools with customizable rules, fields, and reports.
Who Is Richpanel For?
- E-commerce Businesses: Reduce support costs and improve customer satisfaction while scaling.
- SaaS Companies: Consolidate multiple channels and automate ticket resolution.
- Support Teams & Managers: Boost productivity with AI-powered suggestions and automation.
- Customer Experience Teams: Analyze feedback with Voice of Customer AI for actionable insights.
- Businesses Switching Platforms: Move from Zendesk, Gorgias, or similar with minimal disruption.
Final Thoughts:
Richpanel is more than just a helpdesk-it’s a complete AI-driven customer support solution that saves costs, reduces ticket volume, and improves CX.
Its automation and AI tools make support scalable, while analytics provide actionable insights. With a no-risk 60-day guarantee, switching to Richpanel is a low-stress way to boost efficiency and customer satisfaction.
Book a demo today to see the impact firsthand.
