What It Does:
Glassix is an AI-powered customer communications platform that unifies all business conversations into a single inbox.
It combines chatbots, live agents, and conversational AI to streamline support, automate tasks, and deliver a seamless omnichannel experience across messaging apps, email, social media, and more.
Key Features:
- Unified Inbox: Manage all customer interactions from one central platform.
- Visual Chatbot Builder: No-code chatbot design for fast deployment across channels.
- Cross-Channel Continuity: Maintain conversation context across multiple platforms.
- AI-Powered Automation: Automate responses, ticket routing, and workflows.
- Real-Time Agent Takeover: Agents can step in when complex or sensitive interactions arise.
- Rich Media Support: Send images, videos, voice notes, and digitally signed documents.
- Omnichannel Messaging: Support WhatsApp, Messenger, iMessage, email, and more.
- Customer Insights: Track history, engagement, and satisfaction metrics to improve CX.
Who Is Glassix For?
- Customer Support Teams: Streamline ticketing, reduce resolution times, and maintain high satisfaction.
- Sales Teams: Automate prospect communication, improve response times, and centralize outreach.
- Marketing Teams: Deploy conversational campaigns and collect actionable feedback across channels.
- Small & Large Businesses: From solo operations to enterprise teams, manage all messaging in one platform.
- Industry-Specific Teams: Fitness, hospitality, e-commerce, automotive, beauty, and more.
Final Thoughts:
Glassix centralizes and automates customer communications, blending AI-powered chatbots with human support.
Teams can respond faster, reduce costs, and deliver consistent, high-quality customer experiences across channels. Start your free trial to unify conversations and boost customer satisfaction today.
