What It Does
Crisp is an all-in-one customer support platform that blends AI automation, an omnichannel inbox, and team collaboration tools to help businesses deliver faster, smarter, and more personal support.
It centralizes all customer conversations, automates repetitive tasks, and gives your team everything they need to work efficiently.
Key Features
- Omnichannel Shared Inbox: Brings all messages-from chat, email, WhatsApp, Messenger, and more-into one clean, team-friendly inbox.
- AI Agents & Workflows: Build AI-powered support flows that automate up to 50% of inquiries, complete with smart replies, summaries, and custom logic.
- AI Training Tools: Teach Crisp about your product using your website, PDFs, or custom knowledge base articles for accurate automated responses.
- Chat Widget: Add a modern, lightweight chat widget to your website or app to support customers in real time.
- Built-in CRM: Stores customer data, histories, and conversations in one place for more personalized assistance.
- Knowledge Base: Create branded help centers so customers can self-serve answers anytime.
- Automations: No-code internal workflows that help your team respond faster and reduce repetitive work.
- Analytics Dashboard: Track support performance, team efficiency, and areas to improve.
- Flat Pricing: Simple, transparent pricing designed to reduce cost per agent as your business grows.
Who Is Crisp For?
- Customer Support Teams: Those needing a unified inbox and AI assistance to handle conversations at scale.
- Sales Teams: Businesses wanting to automate lead qualification, nurture flows, and real-time support through chat.
- Marketing Teams: Brands wanting to retarget users with email campaigns and in-app messages.
- Startups & SMBs: Companies craving powerful support tools without complex pricing or heavy setup.
- Scaling Businesses: Teams that need automation, workflows, and analytics to keep up with rising customer demands.
Final Thoughts
Crisp is a strong choice for brands that want to elevate their customer experience without increasing workload or headcount.
With AI-driven support, an intuitive shared inbox, built-in CRM, and automation tools, it helps teams focus on what actually matters: helping customers.
If you’re looking for a cost-effective, modern support platform that grows with your business, Crisp is absolutely worth trying. Jump in with the 14-day free trial and see how much smoother your support can be.
