What It Does
BookedSolid is an AI receptionist designed for healthcare clinics. It handles calls, SMS, WhatsApp, email, and web enquiries while syncing bookings and patient information with supported practice management systems.
The platform can answer calls, book and reschedule appointments, handle cancellations and patient questions, send reminders and follow-ups, and escalate interactions when needed. Clinics can connect their practice management system, configure booking rules and FAQs, and go live without an IT team.
Quick Verdict
Best for: Healthcare clinics that want an AI receptionist across multiple communication channels.
Skip if: You need a free plan or a different pricing model from practitioner-based billing.
Key Advantage: Combines AI reception, appointment management, messaging, and practice-management-system synchronization.
Top Alternative: Healthcare virtual receptionist software.
At a Glance
| Field | Details |
|---|---|
| Category | AI Healthcare Receptionist |
| Pricing Model | Per-practitioner subscription |
| Free Tier | 7-day free trial |
| Platform | Calls, SMS, WhatsApp, Email, Web Chat |
| API | Not specified |
| Primary Strength | Multichannel clinic reception and booking automation |
| Integrations | Cliniko, Nookal, PracSuite, Coreplus, PracticeHub, ClinicOffice, Splose |
Pricing & Plans
BookedSolid uses practitioner-based pricing.
| Plan | Price | Included |
|---|---|---|
| Standard | 199 AUD / 219 NZD / £99 per month | 4 practitioners, unlimited calls and messages, full platform access |
| Enterprise | Custom | Custom contracts and SLAs, volume pricing, unlimited locations, complex setup support, onboarding and ongoing support |
The standard plan includes a 7-day free trial, no setup fees, and no contract. Clinics can add practitioners as they grow.
Note: Prices and plan limits may change. Check the official website for current pricing.
Key Features
- Handles inbound calls, bookings, rescheduling, cancellations, and patient FAQs 24/7.
- Manages SMS, WhatsApp, email, and web chat enquiries.
- Reads live calendars and confirms appointments in real time.
- Synchronizes patient and appointment information with supported PMS platforms.
- Provides configurable booking rules, practitioner preferences, and clinic FAQs.
- Escalates interactions when additional assistance is needed.
Best For
- Physiotherapy clinics managing frequent appointment calls and messages.
- Psychology practices handling bookings and patient enquiries.
- Audiology clinics needing after-hours reception coverage.
- Multi-location clinics coordinating appointments across practitioners.
- Solo clinicians looking to reduce manual reception work.
Pros & Cons
Pros
- Covers calls, SMS, WhatsApp, email, and web chat.
- Supports real-time appointment synchronization with several PMS platforms.
- Designed for clinics without dedicated IT teams.
- Includes unlimited calls and messages on the standard plan.
Cons
- Public pricing is based on four practitioners.
- Enterprise pricing requires a custom agreement.
- API availability is not specified in the provided source.
Alternatives & Comparisons
| Alternative | Best For | Key Difference vs. BookedSolid |
|---|---|---|
| Healthcare virtual receptionist | Clinic reception automation | May focus primarily on calls and receptionist tasks |
| Practice management software | Broader clinic administration | Usually focuses more on practice management |
| AI phone receptionist | Automated phone answering | May provide fewer non-phone communication channels |
BookedSolid is designed for healthcare clinics that want reception and appointment communication automated across multiple channels. Its PMS integrations make it suitable for clinics that want to retain their existing practice-management workflow.
Frequently Asked Questions
What is BookedSolid?
BookedSolid is an AI receptionist for healthcare clinics that handles calls, messages, bookings, and patient enquiries.
What communication channels does BookedSolid support?
It supports phone calls, SMS, WhatsApp, email, and web chat.
Can BookedSolid book appointments?
Yes. It reads the clinic’s live calendar and can book, reschedule, and confirm appointments.
Which practice management systems does BookedSolid integrate with?
The source lists Cliniko, Nookal, PracSuite, Coreplus, PracticeHub, ClinicOffice, and Splose.
Is there a free trial?
Yes. BookedSolid offers a 7-day free trial with full platform access.
ToolsPedia Rating
Performance & Speed: 4.4/5.0
Ease of Setup: 4.6/5.0
Feature Depth: 4.3/5.0
Value for Price: 4.2/5.0
ToolsPedia Score: 4.4/5.0
Final Thoughts
BookedSolid is a healthcare-focused AI receptionist that combines appointment handling with communication across phone, SMS, WhatsApp, email, and web chat. Its PMS integrations and practitioner-based pricing make it suited to clinics looking to reduce manual reception work.
