Yuma Ticket Assistant is an AI-powered customer support tool for Shopify merchants using Gorgias.
It automates responses to support tickets by analyzing customer inquiries and suggesting drafts to agents.
Yuma creates a custom Knowledge Base for each brand, learns writing styles from past tickets, and can draft responses in multiple languages.
It integrates with Gorgias and Shopify, retrieves information from Shopify products and pages, and offers a 7-day free trial with a Starter Plan including features such as automated draft generation, brand voice customization, conversation thread summarization, and one-click “Reply & Close Ticket” option.
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