What It Does
Stonly is an AI-powered knowledge platform designed to make customer support faEster, smarter, and more efficient.
It helps teams create interactive guides, structured knowledge bases, and AI-driven solutions so customers can self-serve while support agents work more effectively.
Key Features
- Interactive Guides: Step-by-step walkthroughs for both customers and agents to solve issues quickly.
- AI Answers: Conversational AI provides accurate responses based on verified knowledge.
- Agent Assist: Summarizes tickets, suggests resolutions, and improves first-touch support.
- Self-Serve Customer Support: Empowers customers to solve complex problems without contacting support.
- Multimedia Editor: Easily create articles with images, videos, and embedded media.
- Workflow & Versioning: Manage knowledge at scale with content versioning, approvals, and scheduled publishing.
- Analytics & Reporting: Track engagement, performance, and agent usage for continuous improvement.
- Integrations: Works seamlessly with Zendesk, Salesforce, Freshdesk, ServiceNow, and other platforms.
- Content Management Tools: Includes tagging, reusable snippets, auto-translate, SEO optimization, and WYSIWYG editing.
Who Is Stonly For?
- Customer Support Teams: Helps agents find accurate information quickly, reducing errors and boosting efficiency.
- Businesses with Complex Processes: Ensures staff follow structured workflows and guidance without confusion.
- Enterprises with High Volume Tickets: Reduces support tickets and resolution times with self-serve guides.
- Training & Onboarding Teams: Cuts down training time with interactive guides and step-by-step instructions.
- Organizations Using Multiple Platforms: Integrates with existing tools to enhance AI performance and knowledge access.
Final Thoughts
Stonly is a game-changer for companies looking to improve customer support and internal knowledge management.
By combining AI with interactive guides, it reduces ticket volume, accelerates resolutions, and helps agents work smarter.
Whether you’re supporting customers or training teams, Stonly makes knowledge actionable, accessible, and accurate.
If improving efficiency and customer satisfaction is a priority, giving Stonly a try is a no-brainer.
