What It Does
Hoop is an AI-powered retention platform designed for Shopify subscription brands. It helps businesses reduce customer cancellations by automatically handling “save conversations” inside helpdesk tools like Zendesk and Gorgias.
Instead of processing cancellations immediately, Hoop asks customers why they want to leave and offers personalised solutions such as discounts, pauses, or plan changes.
Key Features
- AI-powered retention conversations: Automatically engage customers before a cancellation is finalised.
- Works inside Zendesk & Gorgias: No need to migrate to a new support platform.
- Smart personalised offers: Suggests discounts, pauses, swaps, or delivery changes based on customer history.
- Plain-English policy setup: Teams can create retention rules without coding or technical workflows.
- A/B testing for save offers: Test different retention strategies to improve save rates.
- Automatic subscription updates: Applies approved changes directly in Recharge, Skio, or Shopify.
- Retention analytics dashboard: Tracks cancellation reasons, save rates, and retained revenue.
- Brand voice customisation: Keeps customer conversations aligned with your brand tone.
Who Is Hoop For?
- Shopify subscription brands: Perfect for ecommerce businesses selling recurring products.
- Customer support teams: Helps teams manage cancellation requests more efficiently.
- DTC ecommerce businesses: Useful for brands focused on increasing customer lifetime value.
- Retention-focused marketers: Great for businesses trying to reduce churn and improve subscriber retention.
- Scaling ecommerce companies: Automates retention without needing a larger support team.
Final Thoughts
Hoop stands out by transforming cancellation requests into meaningful retention opportunities. Its seamless integrations, AI-driven conversations, and actionable analytics make it a strong choice for subscription-based ecommerce brands looking to recover lost revenue and improve customer retention.
If your business relies heavily on subscriptions and you want a smarter way to reduce churn, Hoop is worth checking out through a live demo.
