Haptik AI, a leader in Generative AI, empowers enterprises to enhance customer relationships through its innovative Conversational CRM solution.
Leveraging Generative AI, Haptik transforms customer support, marketing, and sales by offering personalized interactions and streamlined cross-channel conversations.
Trusted by over 500 leading brands, Haptik has a proven track record of unlocking customer loyalty and achieving tangible outcomes, including a 68% repeat rate on WhatsApp commerce and a 125% improvement in Net Promoter Score (NPS).
Key Features:
- Generative AI-Powered Customer Support: 24/7 support with dynamic responses.
- AI Sales Assistant: Facilitates seamless product discovery and personalized recommendations.
- Agent Co-pilot: Equips support agents with contextual tools for efficient query resolution.
- Intelligent Analytics: Provides visibility into bot and agent performance.
- WhatsApp CRM & Campaign Manager: Enables creation and optimization of WhatsApp campaigns.
- Platform Integration: Seamless integration with CRM and Web APIs.
- Scale Experience: Successfully scales support for brands like Paisabazaar, Jio, and Paytm.
- 10+ Years of AI Expertise: Pioneering AI solutions for over a decade.
- Gen AI First Product: Staying ahead with innovative, AI-first products.
- High Performer Ratings: Rated 4.5/5 on G2 with over 10B+ interactions processed.
Use Cases:
- Retail: Personalized product discovery and recommendations for Tira.
- Fintech: Handling ~4M conversations, onboarding 220K+ customers for Upstox.
- Insurance: Achieving an 82% CSAT score for policy purchases with Kotak Life.
- Healthcare: Creating a WhatsApp virtual assistant for Jio Health Hub’s 21% user growth.
- Media & Entertainment: 97% improvement in query resolution time for Disney Hotstar.
Haptik AI Alternatives:
- AI Magicx – Free AI Article Writer And AI Content Creation
- Vertex AI – Best Google Cloud’s Generative AI Platform
- Echobase AI – AI Agents for Q&A, analysis, and automation
Final Thoughts:
In a landscape where customer engagement is paramount, Haptik stands out as a trailblazer in Generative AI, offering a comprehensive solution that transforms the customer lifecycle.
With a rich feature set, industry-specific use cases, and a remarkable track record with leading brands, Haptik’s impact is both tangible and transformative.
#General Writing
