What It Does
Canny is a customer feedback management platform that helps teams collect, organize, and prioritize product feedback in one central place.
It turns scattered ideas, requests, and comments into clear insights so teams can confidently decide what to build next-and keep users in the loop.
Key Features
- Centralized feedback hub: Collect feedback from multiple sources and manage everything in one dashboard.
- AI-powered feedback capture: Automatically detect, capture, and deduplicate feedback from customer conversations using Autopilot.
- Insightful analysis tools: Break down feedback to uncover patterns, trends, and real customer needs.
- Smart prioritization: Score feature requests with custom formulas to decide what matters most.
- Feedback portal: Let users submit ideas and vote on features directly from your site.
- Roadmaps (public or private): Share progress with customers or keep plans internal for your team.
- Public changelog: Announce updates and close the feedback loop with users.
- AI smart replies & summaries: Ask clarifying questions automatically and summarize long threads in one click.
- Strong integrations: Works smoothly with tools like Slack, Jira, Intercom, Zendesk, HubSpot, GitHub, and more.
- Secure and scalable: Designed for startups through enterprises with SOC 2 and GDPR-friendly controls.
Who Is Canny For?
- Product teams: Prioritize feature requests and make data-backed roadmap decisions.
- Founders: Stay close to customer needs without juggling spreadsheets or tools.
- Customer support teams: Capture feedback directly from support conversations.
- Sales teams: Share customer insights and common requests with product teams.
- Marketing teams: Understand user pain points and communicate updates clearly.
- Growing startups & enterprises: Scale feedback processes without adding complexity.
Final Thoughts
Canny shines at one core job: making customer feedback clear, actionable, and easy to manage.
Its mix of automation, AI-powered insights, and clean user experience makes it a strong choice for teams serious about building what customers actually want.
If feedback is currently scattered across tools-or getting lost altogether-Canny is a smart step toward better product decisions.
